SHIPPING
FREE STANDARD SHIPPING ON U.S. ORDERS OVER $100
SALES TAX
The sales tax quoted at checkout is an estimate. The final amount is listed on your invoice and includes state and local taxes, as well as any other applicable rebates or fees. RATIS is obligated to collect sales tax in Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, Virginia, and Wisconsin. RATIS does not charge sales tax on e-gift cards; however, purchases made with an e-gift card may be subject to sales tax.
DOMESTIC SHIPPING POLICIES
Please allow 1-3 business days for your order to be processed and shipped. Standard shipments will ship via USPS, FedEx or UPS depending on your location. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped.
SHIPPING RATES & DELIVERY
SERVICE COST DELIVERY TIMES
Standard Shipping $8.50 3-5 Business Days
2 Day Shipping $18.00 2 Business Days
Overnight Shipping $34.00 1 Business Day
OVERNIGHT SHIPPING
Orders placed for overnight service before 10:30 AM PST will ship out the same day and will arrive the following day (excluding holidays and weekends). Saturday delivery is not available at this time.
HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority.
INTERNATIONAL SHIPPING POLICIES
Please allow 1-3 business days for your order to be processed and shipped. International orders are typically delivered within 3-7 business days from the date that it is shipped, depending on your country and selected delivery service. For USPS First-Class International shipments, please allow 2-3 weeks for delivery. You will receive a shipment notification email with tracking once your order has shipped.
CUSTOMS, DUTIES & TAXES
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by RATIS.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.